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We’re here to help!
If you still need assistance after trying the steps below, please submit a ticket here. We aim to respond within 48 hours.
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In cases where you can’t tell whether your items shipped together or separately, please get in touch by submitting a request here. We’ll investigate on our end and get back to you.
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Sometimes parts of an order go out on different parcels.
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To track any remaining shipments, click here for instructions on monitoring your parcels.
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If you need to reach out directly to your local post carrier, you’ll find the most common delivery services listed here.
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If all items share the same tracking number but one or more products didn’t arrive:
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Submit a request here and include a scan or photo of the packing slip (or any paperwork included in the box).
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Should the paperwork confirm something’s missing, we’ll dispatch the missing item(s) right away—no extra charge.
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Remember, for any further questions or concerns, you can always open a ticket here. We’re committed to sorting this out as quickly as possible!