Some Items in My Order Are Damaged, Incorrect, or Missing

You can request a free replacement within seven business days for items that arrive damaged, items that are incorrect, or orders not delivered within 30 days (unless tracking shows “delivered” on the carrier’s site, e.g., USPS or Canada Post).

After seven days from your delivery date, we’re sorry but replacements are no longer available.

All sales are final—if your order is damaged, incorrect, or hasn’t arrived after 30 days (unless marked delivered by the carrier), we’ll send a replacement rather than issue a refund.

Items Not Received After 30 Days

1. If your package hasn’t arrived within 30 days (and tracking doesn’t show “delivered”), we’ll send you a replacement at no extra cost.

   • Your replacement will ship with the same delivery speed as your original order.

2. If tracking shows your parcel as delivered, please reach out to your local post office. Here’s a list of our most common carriers.

   • To know which tracking number to provide when you contact them, please click here.

Damaged Item

1. We’ll create a replacement order with the same shipping speed as your original purchase.

2. To speed up your replacement, please email us three photos of the damaged item from different angles.

3. No need to return the damaged product once your replacement is confirmed.

Incorrect Item

1. An “incorrect item” means you received a completely different product than the one shown on our website.

   • Example 1 (Will be replaced): You ordered a dress but got a pair of shoes.

   • Example 2 (Will be replaced): You ordered lipstick but received mascara.

   • Example 3 (Will not be replaced): You ordered a weighted plushie but think it isn’t heavy enough.

   • We do our best, as a small business, to provide detailed and accurate product descriptions so you can choose the right item.

   • Example 4 (Will not be replaced): You ordered a jacket in size Large but feel it fits like a Small.

   • We encourage you to review all product details before ordering to ensure it meets your expectations.

2. If you qualify for a replacement, we’ll send out a new order using the same shipping method as your original purchase.

   • To speed up processing, please email us three clear photos of the item you received from different angles.

   • There’s no need to return the incorrect item once your replacement has been approved.

 We’re here to help!