Locating a Package Marked as Delivered

1. Search Likely Drop-Off Spots

   • Check your usual safe-place locations (e.g., under mats, behind planters, near back doors).

   • Ask neighbors or household members if they picked it up for you.

   • Confirm at your building’s front desk, mailroom, or reception area.

2. Verify Delivery Details

   • Make sure the shipping address on your order confirmation is correct.

   • Look for any attempted-delivery notices or postcards left by your local post office.

3. Contact the Carrier

   • Some carriers make deliveries as late as 10 PM. If you still can’t locate your package, reach out directly via our Carrier Contact Information.

4. Allow for Early Scans

   • In rare cases, tracking may show “Delivered” up to five business days before the package actually arrives. Please wait five business days for a late scan to clear up.

5. When to Reach Us

   • If 30 days pass from the expected delivery date and your package is still missing, open a support request here. We’ll investigate and assist as quickly as possible.

We’re here to help!
For any further questions, please submit a ticket here. We aim to reply within 48 hours.