Requesting a Refund for Your Order

Free Replacements for Missing Items

• If an order hasn’t arrived within 30 days (excluding parcels marked “Delivered” on the carrier’s site, e.g., showing delivered in USPS or Canada Post), you’re eligible for a complimentary replacement.

  • We’ll send out a replacement using the same shipping speed as your original purchase.

• If your tracking status shows “Delivered,” please reach out to your local post office. Here’s a list of our most common carriers.

  • To determine which tracking number to provide to your post office, please click here.

Receiving the Wrong Item

1. An incorrect item means you received something entirely different from what’s listed on our website:

   • Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.

   • Example 2 (Will be replaced): You ordered lipstick but received mascara.

   • Example 3 (Will NOT be replaced): You ordered a weighted plushie and feel it’s not weighted as advertised.

     • As a small business, we strive to include every detail about our products so customers can decide if it meets their needs.

   • Example 4 (Will NOT be replaced): You ordered a jacket in size Large but feel that the one you got fits like a Small.

     • We recommend reviewing all product information before placing an order to ensure it’s exactly what you want.

2. If you qualify for a replacement, we’ll create a new order with the same shipping speed as your original purchase.

   • To expedite this process, please send us three photos of the item you received from different angles.

   • Once your replacement is confirmed, there’s no need to send the wrong item back to us.

General Dissatisfaction

1. Our Product Research Team invests significant time sourcing items we believe our customers will love—whether they’re trending or in high demand.

2. Because operating costs for a small business are substantial, we encourage customers to do their own research (including Googling the product) before placing an order.

3. While we understand you may be unhappy with your purchase, costs have already been incurred on our end. Therefore, all sales are final, and we cannot issue refunds.

WE’RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.